Here at Natural Forces Massage in Atascocita, Texas we try our best to be fair to our clients, while also protecting our small business. 
Below you will see all of the policies we have. Including cancelation policy and re Cancelation Policy:

Did you know that our massage therapist are independent contractors? This means they are not paid hourly, rather they are paid per massage they do.  Due to this we need to make sure they stay busy and paid well. Otherwise they will leave and we wont be able treat our clients.

 For this reason, even if a client doesn't show to their appointment we make sure to pay them. 

With all that being said we have a 5 hour cancelation policy.

To protect our business we require a card on file to book an appointment.

If a client doesn't cancel in this time frame there will be a $45 charge to the card on the clients file. 

Below is a summary of our policy regarding refunds or late cancelations.
 

Here at Natural Forces Massage we do have a heart when it comes to an emergency.   
If a client late cancels or doesn't show to their appointment due to an emergency
the following will occur:

Since we still pay our therapist there is as still a $45 charge.
However the $45 will be added to the clients account that they can use a different day. This insures the therapist gets paid on that day and the client can still use the fee for a later  date. 

Emergencies are at the business owners discretion.

                                                                                            Refund Policy: 

As a small business we do not have the funds that a normal franchise would. As a result here is the policy toward gift cards and packages that are purchased.  

Membership purchases are refundable within 2 weeks of purchase

Gift Cards Expire 1 year after purchase date. Refundable within 2 weeks of purchase.

 Keep in mind refunds take 3 to 5 business days to process.

Packages Refundable within 1 week of purchase

Packages do not expire.

Packages or Loyalty programs are transferable without a fee.

Check out our website page for full details or call us at 281-570-2945