Here at Natural Forces Massage we do have a heart when it comes to an emergency.
If a client late cancels or doesn't show to their appointment due to an emergency
the following will occur:
Since we still pay our therapist there is as still a $45 charge.
However the $45 will be added to the clients account that they can use a different day. This insures the therapist gets paid on that day and the client can still use the fee for a later date.
Emergencies are at the business owners discretion.
Refund Policy:
As a small business we do not have the funds that a normal franchise would. As a result here is the policy toward gift cards and packages that are purchased.
Membership purchases are refundable within 2 weeks of purchase
Gift Cards Expire 1 year after purchase date. Refundable within 2 weeks of purchase.
Keep in mind refunds take 3 to 5 business days to process.
Packages Refundable within 1 week of purchase
Packages do not expire.
Packages or Loyalty programs are transferable without a fee.
Check out our website page for full details or call us at 281-570-2945